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Returns & Refunds
This policy applies to orders placed at www.weheartourfamilies.com. Orders placed through other channels follow that seller’s policy.
Greeting cards
Cards are final sale. If your card arrives damaged or we sent the wrong design, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund. You do not need to return the card.Apparel and headwear
Unused items can be returned within 30 days of delivery. To qualify, items must be unworn, unwashed, with tags attached and in original packaging. Sale items are final sale.How to start a return
Email bark@WeHeartOurFamilies.com with your order number and the item(s) you are returning.
We will reply with return instructions within 2 business days.
Ship the item to the address we provide. Return shipping is paid by the customer. We recommend a trackable method; we cannot refund items lost in return transit.
Local to Bend? Ask about a free drop-off return.
Refunds
Once we receive and inspect your return, we will refund the item price and any sales tax charged on it to your original payment method within 5 business days. Original shipping charges are non-refundable. Your bank’s processing time may add a few days before the refund appears.Damaged or wrong items (any product)
Email us within 7 days of delivery with a photo. We will make it right with a replacement or full refund, including shipping.Questions
bark@WeHeartOurFamilies.com W♥OF | We Heart Our Families, LLC. Bend, Oregon